+599 9 788 2800
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How to Spa

How to Spa


Please call +(5999) 788 2800 ext 4450 to speak to a Spa guest service Agent or send us an email to [email protected]. A credit card is required to hold your reservations.



Please arrive 25 minutes prior to your treatment start time to prepare for your Zenoya experience. Late arrivals will result in shortened appointments.


Cancellation Policy

Should you need to change or cancel an appointment, 24 hours notice is required; appointments can be rescheduled subject to availability. For cancellations with less than 24 hours notice and no-shows, a 100% cancellation fee will apply.


Spa Attire

We provide a locker, robe and sandals for your comfort. The management accepts no responsibility for the loss of money or valuables of any kind brought onto premises.


Spa Amenities

Spa guest may enjoy the Santh Shala relaxation lounge where we provide complimentary refreshments and spa bites. You may also make use of the Fitness center to complete your experience.


Spa Environment

We strive to provide you with the most relaxing and tranquil environment, so we respectfully request that you refrain from using your cell phone. Your cooperation in providing a quiet environment is greatly appreciated.


Spa Protocol

For your comfort, we ask that you shower prior to any spa treatments and before using the sauna. Please allow enough time to cool down after using the sauna.


Youth & Teenage Treatments

​For guests between the age of 6 and 16 we offer customized treatments. Parent supervision is always required.


Gift Certificates

Gift Certificates are available for ALL Zenoya services and always make the perfect gift.


Tax & Gratuities

In effort to make your experience as seamless as possible, taxes are included in all spa treatment. Gratuities are up to your own discretion based upon your experience.

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