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FAQ

Frequent Questions

What time is Check-in?

Check-in time is at 4:00 PM.

What time is Check-out?

Check-out time is at 12:00 PM.

Is Reception open 24 hours?

Yes, our reception staff is available  24 hours from Monday to Sunday.

Which languages are spoken at Reception?

English, Dutch, Spanish and Papiamento.

Is there free Wi-Fi available?

Yes, there is Free Wi-Fi in all areas.

How often do the shuttle buses go to the beach, city, and supermarket?

The shuttle to the beach is at 9 am and pick up time is at 2 PM.

The shuttle to the Supermarket is at 10:00 AM. And 4:00 PM.

The shuttle to Punda (downtown) is at 9:15 AM and pickup is at 2:15 PM.

What is included at Madero Ocean Club?

Beach chairs are included.

What are the opening times of the restaurants?

Our Buffet Restaurant “The Kitchen”opens for breakfast from 7:00 AM to 10:30 AM.

Lunch is served from 12:30 PM to 3:00 PM. Dinner is from 6:30 PM to 10:30 PM.

Our A la Carte Restaurants are open only for dinner from 6:30 PM to 10:30 PM. Please check the opening nights of our A la Carte Restaurants upon arrival, so you can plan your a la Carte dinner during your stay.

Do I need to make a reservation for the A la Carte restaurant?

You do not need a previous reservation, if you have a group or special celebration please contact the hotel in order to make the necessary arrangements.

How can I spend my 200 or 1000 USD resort credits?

Please go to our Resort Credits section

Where can I book activities?

There is a tour desk in our lobby where you can book many excursions, Rent a Car, or also a transfer to the airport. They work from Monday to Friday, Saturday half day and they are closed on Sunday.

How much is a transfer to the airport?

It is US$ 40.00 per person round trip and you can pay upon arrival at the hotel. Just send an email to our reservations department and we will answer you right away. Transfers can only be booker 48 hours in advance for more information please contact our Reservations Department at email: [email protected]

What is included in the all-inclusive service of the hotel?

You have all your meals in our buffet and A la Carte Restaurants and unlimited national drinks (soft drinks, water, beer, cocktails, and wine) and selected alcoholic drinks at all bars.    Your accommodation includes a mini-fridge with water, soda, and beer,  coffee maker,  free Wireless internet, free entrance and beach bed at Madero Ocean Club (Mambo Beach),  Free use of our gym, free shuttle to Mambo Beach Boulevard, Punda and Vreugdenhil Supermarket. Kids activities are provided from 8:00 AM to 5:00 PM. Live entertainment is provided during dinner hours.

Resort credits also applies depending the number of days you are staying at the hotel.

How can I send a request to the hotel?

You can contact our Reservations Department at  [email protected]

Do you have special packages for groups?

Yes, you can contact our groups department at   [email protected]

We offer special packages for private celebrations, in-company meetings, with conference and banquet facilities.  We are able to learn what are the objectives of your meeting and/or celebration. We will be more than happy to assist and recommend what is suitable for your group.

If I rent a Car is there any parking fee at the hotel?

There is easy accessible free parking.

What type of currency does the hotel accept?

ACOYA Curacao accepts US Dollars, Euros, and local currency: guilder and credit cards (Visa, MasterCard, American express) and Debit Card (Maestro/Cirrus). All money transactions can be made in Guilder and US dollars.

Can I request a rollaway bed in my room?

ACOYA Curacao offers rollaway bed (upon availability & request) at an additional charge of USD35 per night including tax.

This service is included without charge for our All Inclusive guests (máximum one rollaway bed per room category). It is not available for the Deluxe Room or Family Room.

What is the voltage in the room?

The voltage used is 220 volts throughout the property.


Space Redefined
The most spacious & well equipped hotel rooms & Villas on the island

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Personalized concierge team attentive to your every need ensuring an unforgettable vacation stay

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Our centrally located property puts you within minutes of all of the amazing beaches, dining, nightlife, and activities the area has to offer.

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